Contact Us

Questions about a tool, an order or a return? Start here.

Product Questions

Tell us the item and task you have in mind. For hose fittings, include the measurements or connection standard you need checked. An illustration does not establish an unlisted specification.

Orders & Delivery

Include your order number and the email used at checkout. Describe a tracking problem or address correction promptly. Never send full card numbers, passwords or verification codes.

Returns & Problems

Email within 30 days after receipt to request a voluntary return. For damage or a wrong item, describe the issue and provide photos if possible. Contact us before posting a return.

Our Contact Details

Email: service@freshvist.com
Changsha Chengdao E-commerce Co., Ltd.
Owner: Wan Haiping
Room 421, Building 7, Huifengyuan, No. 288 Wangjiachong Road, Shazitang Street, Yuhua District, Changsha City, Hunan, China
This is the company and default return address. Request instructions before sending a parcel. It is not advertised as a walk-in shop. Our support channels are email and the form below; no unverified support phone is published.

Before You Write

See Shipping, Returns, How to Choose and FAQ for an immediate overview. The form below uses Shopify’s contact form service.