Return Policy — Freshvist

A clear route from a return request to an approved refund.

Effective October 28, 2026.

30-Day Return Requests

Email service@freshvist.com within 30 days after receiving your order. Include the order number, item and reason. Contact us before posting so we can identify the parcel and confirm instructions. This process does not limit mandatory cancellation, faulty-goods or other consumer rights.

Return Condition

For a change-of-mind return, the item should be unused and in original condition, with original packaging and included components where reasonably available. Keep proof of purchase and explain any missing packaging or damage. We inspect on receipt; rights concerning faulty, misdescribed or incorrectly supplied goods remain protected.

Return Steps

Email your request and wait for instructions.
Pack securely and include the order reference.
Use a suitable postal service; keep proof of posting and send us the tracking reference.

Default Return Address

Changsha Chengdao E-commerce Co., Ltd.
Room 421, Building 7, Huifengyuan, No. 288 Wangjiachong Road, Shazitang Street, Yuhua District, Changsha City, Hunan, China

This is our company and return address in China. Contact us first to coordinate the parcel; it is not a walk-in retail counter.

Who Pays Postage?

For personal-preference returns, the buyer pays return shipping. An international return to China can cost more than a domestic return; consider this before purchase. For damage, defects or a wrong item, contact us first. We assess the circumstances and advise on a suitable remedy and postage arrangement, subject to applicable law. Discuss unusual return charges with us before incurring them.

Refunds

We inspect a received return and process an approved refund within 10 business days of receipt. We explain the outcome and any lawful adjustment or refusal. Approved refunds go to the original payment method. Your bank or payment provider may need additional time to post the funds. Contact us if the stated period has passed. Business days exclude weekends and applicable public holidays.

Delivery Charges, Exchanges & Cancellation

Original delivery charges are handled according to the reason for return and applicable law, including mandatory reimbursement where required. Contact us to discuss an exchange; availability is checked before any replacement is confirmed. Email cancellation requests promptly. If an order can no longer be stopped, the return process may apply.

Your Rights

Nothing here excludes rights that cannot lawfully be waived. Mandatory remedies may apply outside our voluntary 30-day window. Reply to our decision if you want it reviewed.