FRESHVIST · INFORMATION & SUPPORT
Shipping Policy
Clear costs and a considered timetable, from checkout to your door.
Effective October 28, 2026.
Where We Deliver
Freshvist currently accepts orders for delivery to the United States only. Checkout confirms service for the address entered. Contact us before ordering if an address or delivery restriction needs checking.
Rates in USD
| Service | Discounted merchandise subtotal | Fee |
|---|---|---|
| Standard | Below $50 | $5.99 |
| Standard | $50 or more | Free |
| Expedited | Any subtotal | $7.99 |
Processing + Transit
Processing takes 5–10 business days before dispatch. Standard transit is estimated at 10–15 business days after dispatch. Add both stages: the standard total estimate is 15–25 business days from order placement, subject to delays. Business days are Monday through Friday, excluding applicable public holidays. Expedited delivery does not remove processing time. Estimates are not guarantees.
Tracking & Support
Dispatch and tracking information will be provided using your order contact details where tracking is available. Scans can take time to appear. Email service@freshvist.com with your order number if tracking is missing, stops updating or appears incorrect. Never send full payment-card details.
Address Changes & Cancellation
Check the full shipping address before submitting an order. Email us promptly to request a change or cancellation. We will check preparation and dispatch status; a request is not complete until we confirm it. Once preparation or shipping has progressed, a change may not be possible and the return process may apply.
Delay, Loss, Damage or Wrong Items
Weather, holidays, carrier disruption, customs checks and address problems can extend delivery. If an order is late or marked delivered but cannot be located, contact us promptly for investigation with the carrier. Retain packaging and, where possible, send photographs for damage or a wrong item. We will assess an appropriate remedy. A carrier investigation does not remove mandatory consumer rights.
Taxes & Import Charges
Charges collected by the store are displayed at checkout. Import charges not included at checkout may be payable to a carrier or authority where law permits. Ask us before ordering if the treatment is unclear. We do not promise duty-free delivery or an unverified domestic dispatch location.
Related Information
See the Return Policy for the request window, postage responsibility, return address and refund process. Contact service@freshvist.com for assistance.